Purchasing Policies
HERMES MUSIC SA DE CV, hereinafter “Hermes Music Club”, with registered address at Calle de Bolivar #51, Colonia Centro, CP. 06080, Cuauhtémoc Delegation, Mexico City, issues the following Terms and Conditions so that various products may be marketed and offered to the general public through its website, identified individually as “User”.
Hermes Music Club Online Store: This is the website of HERMES MUSIC SA DE CV, under the name www.hermesmusicclub.mx, where Hermes Music Club publishes Sales Offers, where the user can register to purchase the published Products, place Orders, contact Hermes Music Club or contact Customer Service through the email gerenciaonline@hermesmusicclub.mx, among others.
Statements:
Hermes Music Club declares that " HERMES MUSIC SA DE CV" is a company legally incorporated under Mexican law, which has all the necessary permits to fulfill its corporate purpose and that it does not have any type of impediment or limitation to fulfill the aforementioned purpose, which includes the execution of the Contract.
Hermes Music Club grants the User a limited, non-exclusive, non-transferable, revocable, indefinite license, in accordance with these Terms and Conditions, to use the Site to endorse, express, or express interest in purchasing, and to acquire through Offers for Sale, the products listed on the Site. Use of the Site is personal and non-transferable.
Hermes Music Club declares that it is the owner of the Goods or Products included in the Sales Offers, as well as all elements protected by intellectual property laws. All of the foregoing is for the purposes of the Contract.
Hermes Music Club declares that the net content of the Product published in the Sales Offer corresponds to the Quality, brand and other elements indicated in the Sales Offer itself.
Hermes Music Club reserves all rights not expressly granted hereunder.
This Agreement and any rights and licenses granted hereunder may not be transferred or assigned by the User, but Hermes Music Club may transfer or assign them without restriction.
The User accepts the Terms and Conditions and is bound by everything stated therein.
The User agrees that the warranty exclusions and limitations of liability set forth above are fundamental elements of the basis of these Terms and Conditions.
The User is aware that the data traffic that provides access to the Site is supported by a service provided by the telecommunications service provider selected and contracted by the User, and that such contracting is completely independent of the Site.
The User acknowledges that fees charged by the telecommunications service provider of their choice and applicable taxes may affect the data traffic required for any third-party downloads and advertisements on the device.
Purchase Order
This is a contract in which the Company transfers ownership of a movable asset to a Registered User who accepts a Sales Offer, thereby creating an order and paying a fixed price in legal tender of the United Mexican States. This contract will be subject to these Terms and Conditions.
Sales Offers
This is any publication of a Product on the Company's Website, which contains a price and description of the Product, which may include classification, name, series, model, color, etc. The price indicated in the Sales Offer is non-negotiable, and the discount or reduction indicated in the Sales Offer itself will be honored.
The Price excludes shipping, insurance and installation costs, unless explicitly stated otherwise.
Order
This is the User's request for the acquisition of a Product in response to a Sales Offer. The contract will be finalized when the User receives, by any means, the Order Confirmation, which will be issued by the Company. In the event of any error in the Order Confirmation, the User must notify the Company of said error by writing to contacto@Hermes Music Clubmusic.mx.
Method of payment
Once payment is made for the selected product, the User must confirm the amount to cover the cost of the product. Payments can be made by various means, including deposit or transfer to any institution. Payment will be processed after receiving the Order Confirmation.
If payment is made by deposit or transfer to any banking institution, the user must send proof of payment to contacto@Hermes Music Clubmusic.mx to release the purchase.
The User must notify the Company of any improper or fraudulent charges to the card or bank account used for purchases by email to contacto@Hermes Music Clubmusic.mx, as soon as possible so that the Company can take the appropriate action, as well as any loss, misplacement, theft, or robbery, immediately after becoming aware of the incident.
Shipping Method
The User must cover the costs of transportation and shipping of the products, unless explicitly stated otherwise.
Free Shipping is applicable only to purchases that amount to the amount established by the Company on the Website.
The User will be informed in advance of the price, approximate delivery date, insurance and shipping costs, which will be paid upon confirming the order.
No Service Provider is mentioned and if the customer requires another provider, they will have to bear the costs?
Product Delivery
Delivery will be made to the address indicated by the User in the Account Portal or to a different address provided by the User, which must be made at the time of confirming the Order.
Deliveries may be made in installments within the timeframe specified at the time of Order Confirmation. This timeframe will begin once payment is approved. Users can check the delivery status of their product on the portal.
In the event that (In case) the Product is not delivered within the specified period, no interest may be claimed from the Company, the User may contact the Company's Customer Service Center to specify the reasons for the delay.
Product Reception and Return
Upon receiving the Product at the indicated address, the User is obligated to inspect it. In the event of any defect, the User may use the measures outlined in the Returns or Guarantees section of these Terms and Conditions.
Product returns will be accepted when the product is no older than thirty days from the date of delivery, and when the return is due to conventional circumstances.
The User must return the Product in its original condition, with its packaging, receipt, return authorization number (or tracking number), and purchase invoice. The Company will replace the product within a reasonable timeframe, subject to factors beyond the Company's control, such as delivery by the courier company, availability of the product to be replaced, or availability of its parts. The Company reserves the right to deliver a different product of the same value and that performs the same functions as the one requested, due to its inability to repair.
There are certain products that, by their nature, are not eligible for returns.
Any product purchased online only from the Hermes Music Club store can be purchased digitally. Therefore, in physical stores, exchanges or returns may be denied.
Promotions and Discounts
These are discounts on the product price established on the Website, which will be subject to the conditions, restrictions, duration, or volume of the products found in the different advertisements published on the Website.
Restrictions:
Any violation of these Terms and Conditions by the User will give Hermes Music Club the right, at any time and without prior notice of any kind, to suspend or terminate the provision of services and/or withdraw or deny access to the Site to the offending User, as well as to remove or deregister the User.
The Site may be used only for lawful purposes.
Any copying, distribution, transmission, retransmission, publication, printing, broadcasting, and/or commercial exploitation of the material and/or content made available to the public through this Site is strictly prohibited without the prior express written consent of Hermes Music Club or, where applicable, the owner of the corresponding property rights. Failure to comply with the foregoing provisions will subject the offender to all applicable civil claims and criminal penalties.
PARENTS OR GUARDIANS OF MINORS SHALL BE LIABLE FOR THE ACTS THEY PERFORM IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, INCLUDING DAMAGES CAUSED TO THIRD PARTIES, ACTIONS PERFORMED BY THEM WHICH ARE PROHIBITED BY LAW AND BY THE PROVISIONS OF THIS AGREEMENT, WITHOUT PREJUDICE TO THE LIABILITY OF THE USER, PROVIDED THAT THE USER IS NOT THE PARENT OR LEGAL REPRESENTATIVE OF THE MINOR OFFENDER.
At the time of User Registration, email addresses or any data containing expressions or graphic-denominative sets that have already been previously chosen by another User or that are in any other way insulting, high-sounding, coincide with brands, trade names, establishment advertisements, company names, advertising expressions, names and pseudonyms of people of public relevance, celebrities or registered by third parties, whose use is not authorized or that is generally contrary to the law or the requirements of morality and generally accepted good customs, as well as expressions that could mislead other people, will not be accepted and may be canceled at any time, it being clear that the User will be responsible for improper use both in civil and criminal matters, if applicable.
The User must not upload (upload content), publish or in any other way make available on the Site any material protected by copyright, trademark registration or any other intellectual property right without prior and express authorization from the owner of said right.
Termination of the Contract
The contract concluded by responding to a sales offer ends when the parties fulfill their obligations.
The Company may terminate the Contract early if:
- The Price is not paid on time, to which end the parties expressly agree that non-payment in whole or in part will result in full termination.
- The User fails to comply with any of the obligations assumed in this document.
- Whether it is in their interests to comply with their obligations in advance or to compensate them for failing to do so.
The Company may choose to demand execution of its obligation to pay the price or terminate the Contract and the compensation, and may also demand compensation for damages.
Validity of the Terms and Conditions
The Company, as well as the User, acknowledge that the Terms and Conditions are of unlimited validity.
Hermes Music Club Music reserves the right to make changes to this document without prior notice. Therefore, Hermes Music Club recommends that the User reread this document regularly to ensure they are always informed of any changes. Changes to the Agreement will become effective immediately upon posting on the Site.
Once the modifications have been made, it will be presumed that the User who continues to use the Site has full knowledge of, and has read and agreed to, the revised Terms and Conditions.
Hermes Music Club may unilaterally terminate this instrument, by prior notice to the User, within 1 (one) day, the notice may be, at the Company's discretion, on the Site or in writing.
If Hermes Music Club Music terminates the Terms and Conditions or closes the Page, it will be after prior analysis of the Status of the Contracts, for which Hermes Music Club will not be obligated to compensate the User.
Jurisdiction: In the event of a dispute related to the Contract, Hermes Music Club is fully prepared to reach an agreement with the User to resolve the dispute. If no such agreement exists, and in all other cases unrelated to the Contract, the appropriate action will be taken before the Consumer Protection Agency or the Courts of Mexico City.
Interpretation: For all matters relating to the interpretation of these terms and conditions, the provisions of the same, the glossary that you as a user can consult, the privacy notice, as well as all the provisions contained in these terms and conditions and our Mexican legislation in force in the Federal District will apply.
Confidentiality of Information: User data will be managed solely by the Company in the manner established in this Privacy Notice. The Company will do everything within its power to protect the privacy of this information. It may happen that, pursuant to court orders or legal regulations, the Company may be compelled to disclose information to authorities or third parties under certain circumstances, or in cases where third parties may intercept or access certain information or data transmissions, in which case the Company will not be liable for the information disclosed. In these cases, the Company will notify the User of this situation.
We assume no obligation to maintain the confidentiality of any other information that the User provides through newsletters and online chats, as well as information obtained through cookies, information that has not been directly provided to the Company.
It should be clarified that User information is NOT sold, given away, provided, or rented to any third party, nor do we own it.
The Company will take all possible measures to maintain the confidentiality and security described above, but will not be liable for any damages or losses that may arise from the violation of these measures by third parties using public networks or the Internet to alter security systems to gain access to User information.
Any security breaches occurring at any stage of processing that significantly affect the Data Subjects' property or moral rights will be immediately reported by the Company to the User, so that the latter can take appropriate measures to defend their rights.
For more information, please refer to the Privacy Notice located on the Company's Website.
Access and Use of the Site: Both the Site and any other Sites otherwise available on the Site (hereinafter the "Microsites") are private property and any interactions must be carried out in accordance with this document. Without prejudice to the other obligations of the User established as set forth in these Terms and Conditions, the User agrees (i) not to use the contents and products of the Site for the purpose of violating the law, morality, good customs, rules and rights of intellectual property, dignity, privacy, image, personal and family privacy; (ii) to observe the highest ethical and moral standards in force on the Internet and applicable national and international laws; (iii) not to use the User Registration, contents and products provided in accordance with these Terms and Conditions to transmit or disseminate illegal, defamatory, infringing, or abusive, threatening, obscene, harmful, vulgar, insulting or otherwise objectionable material; (iv) not send unsolicited messages, messages that are recognized as spam, junk mail, or chain letters; not use the Services and content and the products provided in accordance with these Terms and Conditions to send/disclose any type of virus or files that contain any virus or that could cause harm to the recipient or third parties; (v) comply with all applicable laws regarding the transmission of data from Mexico or the territory in which the User resides; (vi) not obtain or attempt to obtain access to other network or computer systems connected to the content and products of the Site; (vii) be fully responsible for the content of the emails to be retransmitted as well as the content and information made available in the Site's Promotions; (viii) not interfere with or interrupt the Services or the servers or networks connected to the Services, content, and products provided through the Site or the Microsites; and (ix) comply with the procedures, rules and regulations applicable to the contents and products of the Site, disclosed on the pages and links of each content of the Microsites.
The User must not send or transmit through the Site any content or information containing any advertising or solicitation related to any products and/or services. The User may not disclose or make any commercial, religious, political, or other solicitation, even for non-commercial purposes, including, but not limited to, solicitations to Users to become Users of other services that in any way compete with the Services provided by the Company.
Billing Policies
- To request your invoice, you must do so within a period of no more than 72 business hours after your purchase at the following link: https://mifactura.hermes-ti.com/
- When requesting your invoice, you will need to have the following tax requirements on hand and provide them:
- RFC with Homoclave
- Full name or company name
- Complete Tax Address including street, neighborhood, delegation or municipality, state and postal code
- Method in which you made the Payment, whether it be Deposit, Electronic Fund Transfers, or the so-called electronic wallets authorized by the Tax Administration Service, in our case MERCADO PAGO
- Enter at least the last 4 digits of your payment account.
- You must provide your email address where your invoice will be sent, within a period of no more than 3 business days.
Any User conduct that, in the Company's sole discretion, could restrict or inhibit the use of the Hermes Music Club Music Site is expressly prohibited.
Delivery times
Delivery time for all of Mexico is 3 to 7 business days after payment confirmation. Delivery time will begin upon payment confirmation and data analysis, which can take up to two business days.